Studio Support

Clear answers for your orders and patterns.

Digital download links arrive instantly via email. Parcel inquiries and pattern questions receive direct written responses within 24 hours.

24 hrs

support reply window

Instant

PDF download delivery

Carbon

neutral insured shipping

Quick Guide

How we help you make and receive.

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Retrieve digital PDF files

Track physical parcels

Get pattern support

Download links are sent immediately to your purchase email. If needed, links can be re-sent on demand.

Finished handmade textiles ship via insured carbon-neutral postage with tracking details sent upon dispatch.

Reach out with any stitch questions or gauge notes for direct designer assistance.

Get in Touch

Send a message to the studio desk.

Whether you need help retrieving a crochet pattern PDF or checking parcel transit times, we are here to assist.